Aqua-Aston Hospitality Privacy and Cookie Policy
Your Privacy Rights
Last Updated: September 1, 2018
Aqua-Aston Hospitality, LLC (“AAH”) respects the privacy of the users of its website and has developed this Privacy and Cookie Policy to demonstrate its commitment to protecting your privacy. This Privacy and Cookie Policy is intended to describe for you, as an individual who is a user of the AAH website (“Website”), the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures.
AAH (“we,” “our,” or “us”) is an indirect subsidiary of Marriott Vacations Worldwide Corporation (“MVWC”) which is a global vacation company that offers vacation ownership, exchange, rental, and resort and property management, along with related businesses, products and services.
We encourage you to read this Privacy and Cookie Policy carefully when using our Website or services or transacting business with us. By using our Website, you are accepting the practices described in this Privacy and Cookie Policy.
If you have any questions about our privacy practices, please refer to the end of this Privacy and Cookie Policy for information on how to contact us.
If you are a resident of California, in addition to the rights set forth in this Privacy and Cookie Policy, you have the right to request information from us regarding the manner in which we share certain categories of personal information with third parties for their direct marketing purposes. California law gives you the right to send us a request at a designated address to receive the following information:
For individuals in the European Union (EU), for the purposes of the General Data Protection Regulation (known as the GDPR), the controller of any personal data collected by AAH is Aqua-Aston Hospitality, LLC., of 2155 Kalakaua Ave, #500, Honolulu, HI 96815. AAH’s central administration in the EU and, therefore, its main establishment for the purposes of establishing a lead supervisory authority in accordance with the GDPR, is the United Kingdom. Accordingly, the lead supervisory authority for AAH in the EU is the Information Commissioner’s Office (the ICO).
Purpose and legal basis for processing
When you provide us with your information on the “Contact Us” page we will use it for the purposes of administering your query and responding to you. We therefore have a legitimate interest in processing your personal data in this way.
When you make a reservation through AAH, we will process your personal data to complete the transaction and communicate with you in order to perform the requirements of the contract to which we are both a party in relation to that transaction.
Where we use your personal data for marketing purposes, we will provide you with an opportunity to unsubscribe from receiving such communications as part of every communication we send to you. If you would like to stop receiving marketing from AAH, you can do this by contacting us using the contact information below, unsubscribing using the unsubscribe link in any email you receive from us, or where you have an A-List profile, by updating your preferences on the profile page of the Website.
Information we collect about you
In General. We may collect personal information that can identify you such as your name and email address and other information that does not identify you. When you provide personal information through our Website, the information may be sent to servers located in the United States and other countries around the world.
Use of cookies and other technologies to collect information. We use various technologies to collect information from your computer and about your activities on our Website. We use cookies to provide our visitors with a tailored user experience. The cookies we use will never store personal information such as your name, postal address, email address, or credit card information on your computer or mobile device. The use of Persistent and Session cookies significantly extends the capabilities of our site and enables features such as “Remember Me”.
What are Cookies?
Cookies are small unobtrusive files that may be used to store information on your computer. This allows us to recognize your computer and helps our Website understand certain information allowing us to customize the experience during your visit. Session cookies and Persistent cookies are the two types of cookies used.
Session cookies allow you to navigate through the Website without having to re-enter pertinent session information. These cookies are essential to site functionality and will be automatically deleted from your computer when you leave our Website by closing your browser or navigating to another website.
Persistent cookies are used to recognize you as a visitor and remember certain information about your preferences. These cookies will be stored on your computer until they expire or are manually deleted. Persistent cookies are considered non-essential to site functionality.
Cookies used by AAH – [Please click here for the detailed list of cookies]
Essential Cookies – These cookies are required as part of our Website functionality for server load balancing and user session management. The Website will not function properly without the use of these Session cookies, which are only active during the length of your visit to the Website.
While not required for the Website to function, these Persistent cookies allow us to enhance your online customer experience.
Website behavioral information may be used to provide Website visit information via email; however, we will only send these emails when customers have given us permission to do so, for example through providing their consent in the communication preferences in the ‘My Profile’ section of the Website. We will provide you with an opportunity to unsubscribe from receiving such communications as part of every communication we send to you.
We also use web beacons in select emails for additional analysis. This allows us to understand email activity on an aggregate level. This technology does not collect user specific information.
Should you choose to block our cookies, some parts of the Website may not be fully functional and in some cases will not be accessible. For more information on how to manage your browser cookie settings or how to delete cookies on your hard drive, visit www.aboutcookies.org or use your browser’s help section.
How we use the information we collect
In General. We may use information that we collect about you to:
Financial information. We may use financial information or payment method to process payment for any purchases made on our Website, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business.
With whom we share your information
We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our Website or while using our services.
Personal information. We do not share your personal information with others except as indicated below or when we have your consent. We may share personal information with:
Authorized service providers: We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include processing reservations, processing credit card payments, providing resort services, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our Website functionality, and supporting contests, sweepstakes, surveys, employment placement and other features offered through our Website. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
Business partners. If you make reservations or purchase other products on our Website which are provided by third parties (such as airline, car rental, travel insurance or activity providers), we may need to provide your personal information to these business partners. Sharing this information with our business partners allows them to contact you using the email address or other contact information you provided to obtain additional information about you or your travel plans, to facilitate your travel reservations, or for other purposes consistent with the practices described in their privacy policies and terms of use.
Social Media Services . You can choose to access certain third party social media websites and services through our site. When you do so, you are sharing information with those sites, and the information you share will be governed by their privacy policies. You may also be able to modify your privacy settings with these third party social media websites.
We also may disclose your information:
Any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information. Those policies will govern use, handling and disclosure of your personal information once we have shared it with those third parties as described in this Privacy and Cookie Policy. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties. These entities or their servers may be located either inside or outside the United States.
Aggregated and non-personal information. We may share aggregated and non-personal information we collect under any of the above circumstances. We may also share it with our affiliated companies and third parties to develop and deliver targeted advertising on our Websites and on websites of third parties. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis. For example, we may tell our clients the number of visitors to our Website and the most popular resorts, features or services accessed. This information does not contain any personal information and may be used to develop website content and services that we hope you and other users will find of interest and to target content and advertising.
There may be places on our Website where you may click on a link to access other websites that do not operate under this Privacy and Cookie Policy. For example, if you click on an advertisement on our Website, you may be taken to a website that we do not control. These third-party websites may independently solicit and collect information, including personal information, from you and, in some instances, provide us with information about your activities on those websites. We recommend that you consult the privacy statements of all third-party websites you visit by clicking on the “privacy” link typically located at the bottom of the webpage you are visiting.
Please note that while we will protect your information on AAH owned and operated Websites, we cannot control and will not be responsible for the privacy policies of third party websites, including websites owned or controlled by independent owners’ associations, vendors, service providers, or travel providers that may have a business relationship with AAH, or other websites not controlled or authorized by AAH.
How you can access your information
Data protection laws in the EU (including but not limited to the GDPR) give individuals in the EU a number of rights in respect of their data, including:
You have the right to request a copy of any personal data that we hold about you. If you would like a copy of your personal data please contact us. We may request proof of your identity before sharing such information.
Right to rectify your personal data
If you discover that the information we hold about you is incorrect or out of date, you may ask us to correct that information.
You may ask us to remove the personal data we hold about you in certain circumstances; this removal may be effected by deletion or use of another technology that allows us to mask the information we have about you or your transaction history such that it can no longer be used to personally identify you. It may not be possible for us to remove all of the information we hold about you where we have an ongoing business relationship with you, or you have a pending or confirmed reservation with AAH or we otherwise have a legal basis to retain the information. However, please contact us to discuss how we can assist with your request.
Where we process your data on the basis that you have consented to such processing, you have the right to withdraw your consent at any time using the contact information below.
In addition to the above, you may also ask us to stop or restrict processing of the personal data we have about you. You may also ask us to transfer your personal data to a third party in certain circumstances. If you would like any further information about these rights or how to exercise them, please contact us.
Your choices about collection and use of your information
You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our Website because such information may be required in order for you to make reservations, purchase services; participate in a contest, promotion, survey, or sweepstakes; ask a question; or initiate other transactions on our Website.
You will be given the opportunity, in any commercial email that we send to you, to opt out of receiving such messages in the future. It may take up to 10 days for us to process an opt-out request. We may send you other types of transactional and relationship email communications, such as reservation confirmations, service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them.
How we protect your personal information
Bulletin boards and reviews
In the future, we may provide areas on our Website where you can post information about yourself, as well as post reviews of resorts, vacation activities, tours and the like, or upload content (e.g. pictures, videos, audio files, etc.). Such postings may appear on other websites or when searches are executed on the subject of your posting. Also, whenever you voluntarily disclose personal information on publicly-viewable web pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information.
Our Website is a general audience site, and we do not knowingly collect personal information from children under the age of 13.
Visiting our Websites from outside the United States
AAH is based in the United States of America. If you are visiting our Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. Please be assured that we seek to take reasonable steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy and Cookie Policy, and that those facilities may be located outside of the EEA.
No Rights of Third Parties
This Privacy and Cookie Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of the Website.
Changes to this Privacy and Cookie Policy
We will occasionally update this Privacy and Cookie Policy to reflect changes in our practices and services. When we post changes to this Privacy and Cookie Policy, we will revise the “last updated” date at the top of this Privacy and Cookie Policy. If we make any material changes in the way we collect, use, and/or share your personal information, we will notify you by prominently posting notice of the changes on our Website or by emailing you. We recommend that you check our Website from time to time to inform yourself of any changes in this Privacy and Cookie Policy or any of our other policies.
If you have any questions about this Privacy and Cookie Policy or our information-handling practices, please contact us by email or postal mail as follows:
Customer Relations
Aqua-Aston Hospitality, LLC
2155 Kalakaua Avenue, 5th Floor
Honolulu, HI 96815-2398
